Why does my skype screen go black Jan 6, 2023 · I am unable to login into Skype mobile app on my new iPhone 14 Pro which I bought just a couple of months ago. Here are some common reasons for a black screen during active calls on an iPhone. Need to 'quit' App. Jul 31, 2025 · Wondering why your computer screen goes black for a second? Discover practical solutions and insights to tackle this common issue and keep your screen steady. May 13, 2025 · Before you throw your webcam or laptop out the window, take a deep breath—there's usually an easy fix. Here are some of the most […] Contact Support Contact Support Jan 9, 2022 · There are many reasons why your computer or laptop screen goes black when connected to tv. When I press the lock button the screen wakes up and the show I was watching reappears. Please help!! Sep 12, 2022 · Are you wondering why your second screen goes black when gaming? In today's guide, I will show you a couple of easy fixes to this common problem. There’s nothing worse than getting into the thick of your favorite show or movie and then bam! Your screen goes black. Using a soft, dry cloth to gently wipe the sensor can help ensure that it functions properly. How to enable any theme you want for Skype. Oct 12, 2021 · Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. Recalibrate the proximity sensor. It helps to close and open the laptop lid. I couldn't find a time pattern or an action that causes it. So what is the uninstall really accomplishing other than refreshing the program. If I use Skype If your computer is showing a black or blank screen in Windows, these troubleshooting tips could help get your system back up and running. Mar 14, 2025 · This page contains comprehensive solutions to the Windows 11 screen goes black randomly issue. Oct 2, 2025 · If your Skype share screen is not working, it may be an outdated version or your you're yet to enable camera permissions. Dec 1, 2023 · A black or blank screen often occurs suddenly without an error, making it difficult to diagnose and fix. Is your Skype screen completely blank? Discover expert solutions for the issue of a white screen after deleting the app. There are a few reasons why your TV screen could keep going black for a few seconds. Monitor Randomly goes Black Screen in Windows 10/11/7 (FIXED) Does your monitor randomly goes to a black screen while the power light is on? You’re not alone! Many users are reporting the same To compete with other video conferencing applications, Skype has come up with a screen-sharing feature. Only when Skype is being used, the screen flashes! - Something very strange has starting to happen. After that, you can restart Skype and check if the problem is resolved. What should i do? Technician's Assistant: What Operating System (OS) are you running on your computer or device? Mar 28, 2022 · Screen is black when making calls on my phone When making Skype calls on my phone is my screen black, I don't see my own call or the other. When I click into certain apps the entire screen the app is on will go black. Learn common causes and how to troubleshoot this frustrating issue. From hardware malfunctions to software glitches, this guide covers all bases, ensuring a smooth and efficient fix for your PC screen problems. Mar 1, 2024 · Troubleshooting a glitchy second monitor can be a quite a hassle. Yesterday I have a demo to my friends with my newly bought quest 3. Jan 20, 2022 · A few months ago, I opened a zoom account and created a meeting. Almost all else is working: I can hear the other party, they can see me, I can ssh to the machine, but of course not go to the monitor (Alt-Ctrl-F1) because I can’t see it. Dec 25, 2024 · Troubleshooting PC black screen issues? Learn why your computer display goes blank, explore potential causes, and discover effective solutions to fix it. I have sent my laptop to the technical service but they said Jul 6, 2022 · Skype is one of the more popular video conferencing apps people use everywhere for work and play. Check for buggy drivers, refresh rates, faulty hardware or reset it altogether. Aug 1, 2025 · If you're seeing a Black screen while Joining or Sharing the Screen in Zoom, then this post will help you fix the problem. Jun 25, 2024 · If you are a Windows 10 user and have ever encountered your screen suddenly going black for no apparent reason, you are not alone. I can see myself, and they can see me and themselves, but my screen remains black. When I open my computer instead of the usual Skype screen showing all my contacts I get only a small size blank screen. I am using Windows 10 and the Netflix and Hulu applications on my laptop. Someone already faced this issue and find a solution ? I found some peoples with same problems but no one give in Is there any way to disable this in settings? I'm assuming it's because the fire will consider it being inactive since I'm not tapping on it. Check if the problem persists on the web. Oct 2, 2022 · Dear Microsoft Office Team, When I open and add data to an Excel sheet, the screen goes black partially (in some parts) and intermittently. Once logged in, it will keep working until you need to restart your system. I miss calls a lot because I can't answer them unless I'm super fast to hit it before it goes black again. There could be many reasons for this issue, but most of them are related to the power Oct 10, 2025 · How to switch to the dark theme or the light theme, on Skype for Windows 10, Android, and iOS. Anyone know how to fix this? Apr 22, 2023 · After it goes black, when I press the power button to try and get it back on, it seems the black screen is partly because pixel refresh started on its own (although the settings are to do it in standby mode ONLY). However if I try to login into Skype on the mobile Safari browser, it works. The green light indicator on the webcam also glowed but the person on the other end Feb 7, 2017 · When starting Skype for Windows, some users are surprised to find a blank white screen (in older versions, it’s a blank blue screen with Skype's logo) – without any inscriptions or errors, and even the form of authorization is missing. Is there a fix for this? Aug 8, 2025 · If your computer screen goes black for a second and then comes back, you should definitely update or reinstall your graphics card drivers. Even if I get it back, it flashes back off almost straight away. But did you know you could enable dark mode in Skype, like on other video conferencing and social media apps? My phone screen immediately goes off when I receive a call. When using WhatsApp, especially for voice messages or calls, you will encounter an instance where the screen goes black, and unless you understand what is happening, it can get confusing. Let’s learn about the causes of the YouTube black screen and the six leading solutions to overcome this problem efficiently! Apr 29, 2024 · Why does my Skype keep popping up during phone calls or while using other applications? This issue may occur if Skype’s notification settings are configured to alert you for every incoming message or call. My screen keeps going black while I'm in messaging Conversation And I have to push the on button on my tablet to activate Or remove the black screen Where it will go back to my Messaging screen Does Dec 11, 2024 · A black screen can render a Windows 11 desktop unusable with no clear cause. In this article, we will delve into the perplexing issue of why computer screens go black randomly, aiming to shed light on the unexpected blackouts As far as troubleshooting goes, phone sticks are surprisingly easy to fix. Customer: I click on Skype as usual, but get a black screen with a tiny white arrow. It’s easy to think that the streaming platform may be down — since it’s happened before — but there are a slew of reasons why viewers are seeing a black screen. Sometimes it also turns the screen completely black, for example when I turn the charger on or off. However the screen isn't locking, it's just going black. Aug 18, 2023 · Discover why your laptop screen goes black when you plug in an HDMI cable. It turns from white to pink, red, or purple if the device has traces of moisture. Let’s get started! There is a chance that your Skype call keeps ending or cutting out due to poor internet connection or network congestion, which leads to unstable audio and video quality. Thank you!!! Archived post. May 19, 2023 · Learn how to fix black screen issues on a Windows 10 or 11 PC or laptop, if it appears before or after login, upon startup, or while working. The problem happens when Excel window is maximized or restored. I could see before but it has stopped showing, I'm having a Samsung Galaxy S20 FE 56 with Android version 12. Sep 11, 2024 · To fix a black screen in Windows 10, you typically need to update or rollback your graphics driver, but there are a few other possible causes as well. To fix things, update Windows, Skype, and the graphics driver, reset the app, or use Skype for Desktop, amongst other solutions. I reinstall the AMD drivers and it fixes the problem but temporarily. A lot of people seem to have this problem but nobody has a solution. We would like to show you a description here but the site won’t allow us. Netflix screens go black for a plethora of reasons. Find out how to identify the source of the problem and solve it. Jan 26, 2025 · If Skype for Business screen-sharing is not working, is blurry, or displays a black or frozen screen, then this post may help you fix the problem. Unfortunately the demo wasn't a success, we've played some pistol whip and when looking down or moving fast, the screen turns black. Why does my desktop background keep disappearing on Windows 10? Mar 11, 2024 · Have you ever experienced the frustration of your computer screen suddenly going black while you were in the middle of an important task? It can be incredibly disconcerting and inconvenient, especially if you don’t know the reason behind it. But the most common reason is the video or graphics driver or firmware of the computer is not updated. Jun 14, 2025 · Why your computer screen is black but still running & how to fix itIs your computer monitor displaying a black screen even though your computer is still running? There are a variety of reasons for a black screen of death. So, why does your screen sometimes go black on WhatsApp? Sometimes, the Skype call ends or cuts without any specific reason, which could frustate anybody. This post will address the reasons why this could this occur and the solutions to fix that. However, the screen works normally and correctly with all other apps, except when Jun 20, 2025 · Discover effective solutions for fixing the Windows 10 black screen issue, from updating drivers to adjusting display settings and more. Sep 5, 2024 · Struggling with a black screen on your Windows 11 laptop? Follow our step-by-step guide to diagnose and fix the issue quickly and effectively. The only thing that shows is the menu bar, which, alas, does not help to understand what the problem is and how to solve it. The person on the other end could hear my voice and I could hear and see that person as well. Feb 21, 2023 · Q3: Why does my screen go black when listening to WhatsApp audio? A: This could be related to the proximity sensor or specific settings within the app. Oct 23, 2025 · If your computer screen goes black randomly, read through this pro guide that demonstrates how to fix the black screen issue via 8 methods. It does not happen on my cell phone. Normally when the screen goes black, when I check the video card drivers for some reason the PC is using the windows default drivers. Since upgrading to the new Skype I get the screen go black for a few seconds, comes back, then a few seconds later it goes off again. Unstable Power Source The most fundamental cause of a black screen is an unreliable power supply Mar 14, 2025 · This page contains comprehensive solutions to the Windows 11 screen goes black randomly issue. com. All fixes provided are thoroughly tested and verified to ensure their effectiveness in resolving the issue. When I use RDP and check GPUTweak, the gpu temperature is shown as 0 degrees celcius My specs are: Intel(R) Core(TM) i7-10700KF CPU 64GB Corsair DDR4 I don't see why uninstalling Skype even does anything, since it leaves your profile behind the last time I checked, and the profile is just about the only thing that could go wrong with Skype's files (not that I've ever seen that happen). It happens on both Windows 10 and Linux Mint. I don't see why uninstalling Skype even does anything, since it leaves your profile behind the last time I checked, and the profile is just about the only thing that could go wrong with Skype's files (not that I've ever seen that happen). If I click on the screen it comes back but then goes black again. I have to re-log into my computer to get back into the meeting. Mar 20, 2023 · My display randomly goes blank white or black but the background is still running (video, audio etc. Nov 29, 2024 · Quick Navigation : Why Does My Screen Go Black When I Press Alt + Tab Windows 11/10 How to Fix an Alt + Tab Black Screen Recover Data From Black Screen Computer Final Words Alt + Tab is a keyboard shortcut for switching between open programs in Microsoft Windows. Another cause Apr 10, 2024 · Have you encountered the blank screen on Skype when you launch the app? Don't worry, here we will tell you what to do when Skype goes blank. Skype for Desktop_old. A Apr 22, 2025 · Did your phone screen go black, but your phone is still on? A black screen of death is a very frustrating problem in which your phone screen goes black and becomes unresponsive. It's this some issue with my device especially? Or do I something wrong? Jun 15, 2019 · after i did bring my laptop to a technican (he wasnt too pro) to replace my old hardisk the screen started to go black after using the laptop for 5 mins but it comes back when i move the laptop screen up and down after 2 monthes this proplem become less common not every 5 mins maybe not for a I'm not talking about the screen going black for a couple seconds switching to game mode or HDR mode, the entire screen goes black after going to the home screen and won't switch back unless I hard restart the console. I searched settings and can't find a reason why it started doing that. As a result, troubleshooting steps can vary depending on whether the issue occurs before or after logging in. If none of these work, consider a factory reset or replacement TV. Your device may carry the same kind of indicator. If you’re dealing with dual-monitor problems, like your computer not recognizing a second monitor or other dual-screen issues, it can be confusing to know where to start troubleshooting. Apr 12, 2023 · Why does My Computer’s Screen Suddenly Goes Black for a Few Seconds There could be multiple causes for the screen to go black, making it impossible to pinpoint the precise issue, whether it is a hardware or software problem. The computer will still run, but the screen is just completely black. When I turn it back on so I can answer the call, it immediately goes black again. Dec 26, 2022 · My second monitor that i use for discord, spotify, etc. It is like black sections flashing on the screen. Use these fixes to resolve the issue. Delete the Skype for Desktop folder or rename it to something else eg. Wondering why your computer screen keeps going black? Learn the top 10 causes and how to fix them with this detailed troubleshooting guide. skype. May 8, 2013 · Does anyone know why when I am using Skype my screen goes off and I have to press the home button to bring it back. However, the screen works normally and correctly with all other apps, except when May 13, 2025 · Discover how to fix a webcam that is displaying a black screen on Windows with expert troubleshooting tips from computer and tech specialist Luigi Oppido. When using Microsoft Team, Skype or Zoom Video call, camera preview might not work, hang, or will only show black preview. Before proceeding, please read the following text: Dec 18, 2024 · Why does my infotainment screen go black? Find causes, troubleshooting steps, vehicle-specific fixes, and expert tips to restore your car’s system effectively. After that, when I activated my camera during a meeting, the camera was considered activated but only displayed a black screen. Jan 25, 2021 · The laptop of my wife, a Lenovo with Windows10 and all updates installed, refuses to use the camera in Zoom and Discord, but works in Skype. This happens quite randomly - sometimes after only about 10 minutes into the meeting Customer: My Skipe is unusable. Jan 2, 2024 · Why Does My Monitor Go Black for a Second? Damaged cabling, outdated drivers, software incompatibility, and faulty hardware can all cause a monitor to go black for a second. Therefore, this guide has highlighted the essential information on how to screen share on Skype. Check if the screen returns after cooling down or by readjusting the display cable. But, before you move on to the next steps, there are a few reasons why your phone might get stuck on the home screen. If your phone is stuck on a black screen during or after a call, your phone may have faulty hardware. Nov 17, 2025 · Blue or Black Screen? With the release of update KB5062660 for Windows 11, Microsoft replaced the Blue Screen of Death with the Black Screen of Death (BSOD), and it's just as unsettling. Also does anybody know how to contact skype live chat support. Before you go to an expensive repair shop, you can use this simple guide to get your phone working again. Feb 24, 2020 · Why does my computer screen go black when I change the settings? If you simply click OK, you won’t get the dialog shown below whereby Windows will revert back to the original settings if you don’t answer within 15 seconds. Re-open brings it back to homepage but same thing happens as soon Sep 7, 2025 · Troubleshoot your black laptop screen with a guide that addresses common causes such as battery issues, system errors, display problems, and overheating. It does this so you won't accidently press a button with your ear. Feb 1, 2018 · My iPhone X screen goes black during a call and the only way to wake it up is to start shutting off the phone, which ends the call. Skype on desktop opens but when cloick on any contact to call or message the screen goes black. Can't seem to fix the Windows 10 black screen after login error? Here are 7 different solutions for you to resolve the Windows black screen after login issue. Its very annoying! Fix Skype White Screen Issue . Oct 28, 2024 · Fix the Windows 11 screen going black after 1 minute issue by following these simple steps. If I use Skype Sep 1, 2022 · After a short time (10-30 min) in a Skype call (and lately also at least once in Zoom), both my screens suddenly go black. Makes no difference if I swap to selfie mode. Samsung tablets carry a Liquid Damage Indicator (LDI). Why Does LG TV Screen Go Black Randomly? [FIXED] The LG TV screen goes black randomly, and it is not just a problem with the TV. Jul 14, 2025 · Resolve the issue that causes one or more of the Teams Rooms device displays to show a black or blank screen, or the system doesn't respond. Oct 4, 2023 · Skype has been our go-to application for messages and video-conferencing, but, of late, it's closing automatically for many users. The computer I use is the…. This wikiHow article will help you figure out why your webcam is only showing a blank black screen, and help you perform simple troubleshooting steps to get your stream back up and running. It just doesn't work on the mobile app. Hopefully it logs in normally without a black screen. Method 1 and Method 4 from the above guide could be especially helpful in resolving this. 3 days ago · How to fix the issue of Google Chrome black screen on Windows 10? There are Six Easy Ways to Fix Google Chrome Black Screen Issue on Windows 11/10。 Nov 28, 2024 · Are you bothered by black screen after changing refresh rate on your computer? If yes, try these solutions to get this issue fixed. Fix Skype White Screen Issue . Customer: I can't see the person I'm calling on Skype; all I get is a black screen. Update your device or perform a factory reset. Today, when i opened Skype to start a video call, I was greeted by a completely black screen. Skype White Screen or Black Screen is very common problem in Skype which doesnot allow you access any of the skype features inc Mar 20, 2025 · By following these steps and solutions, you should be able to resolve the issue of a black and white display on Skype and get back to using the platform without any issues. Here are some of the most […] Aug 23, 2024 · Struggling with a black screen on your Windows 10 laptop? Follow our step-by-step guide to troubleshoot and fix this issue quickly and efficiently. Cannot go 'back'. This occurs when moving the laptop physically, even just a little, in some way. This article will discuss some methods to fix a black screen issue on your Windows computer. Get answers to your pressing questions! Phone screens can go black after a bad drop, overheating, malware, or other problems. Keep your display active and prevent unnecessary screen timeouts. Jan 18, 2024 · Your laptop screen may go black due to overheating, a failing graphics card, or loose connections. All you see is a May 29, 2024 · Hi guys, I own my screen since 6 mounths and since 1 month i have a issue my screen turns black randomly for like 3 sec and come back to normal, but it does it every 5-6 seconds idk why. Nov 10, 2022 · Does this happen on all calls, or does it happen intermittently? When the screen goes blank, does the device seem to be completely unresponsive? Does the issue only happen when holding your device near your face when on a call? The above details will help us plan how to proceed. It could be a My girlfriend has a windows 11 laptop and I have an android tab. Aug 20, 2021 · XPS 13 9310 black screen when plug or unplugging charger Got this unit about 2-3 weeks ago and it is my first Dell in a while so I'm not sure if this is expected behaviour. By mistake, I checked the "Stop my video when joining a meeting" box in the camera settings. With this guide, you will have access to all the possible reasons why Skype is showing a Black screen, as well as seven easy solutions you can use to fix this problem. My laptop screen is very randomly going blank, black, sometimes with a little static at the top. Sep 22, 2023 · I have an issue which most often occurs with apps installed from the windows store. Skype White Screen or Black Screen is very common problem in Skype which doesnot allow you access any of the skype features inc Jun 7, 2016 · Ettenna_1 Commendable Jun 7, 2016 1 0 1,510 Jun 7, 2016 #1 why does my laptop screen go black when i connect it to the projector Solution A Why Does My Tablet Screen Go Black Randomly? 1. I did this with my HUB500 and worked as a temporary solution to keep my room running until we find a fix to this issue. Also when making calls, won't even stay active long enough for me to push the "end call" button. No matter what we tried, the black screen doesn't go away while we share our screens to watch movies or shows on Netflix or prime together. Learn other reasons why your phone screen is black and how to fix it. In this article, we will explore some common reasons why your screen may go black randomly and Oct 12, 2023 · Why does my Samsung TV go black randomly? If your Samsung TV screen goes black randomly, you should check the power supply, check the sleep mode or power saver settings, try using a different input, reboot the TV, or execute a firmware update. 1. The problem is usually linked to the installed version of Skype or a bug in Windows. Oct 19, 2019 · While I'm using my laptop, my screen goes black and comes back like it never happened, which looks like a blink of an eye, then it continues working normally. Sep 1, 2022 · After a short time (10-30 min) in a Skype call (and lately also at least once in Zoom), both my screens suddenly go black. 5 days ago · Using a dual-monitor setup can be a much-needed productivity boost, but it can also get super frustrating when things go wrong. May 3, 2022 · Hello everyone, I have just started regularly using my desktop computer, but after some time the screen goes black and the fans run at full speed. Nothing on it. Feb 4, 2022 · It's important 6- Log into your Skype account. How should I troubleshoot a monitor that randomly goes black then comes back on? Begin by confirming your power and video cables are securely connected. The following list includes potential causes for the screen issue: 1. Oct 12, 2017 · When I use skype for video chats the screen goes black about every ten seconds. Aug 3, 2020 · During Phone Calls and some video calls, the screen will turn black if the front facing camera is blocked. , dims when i boot up the game. Sometimes I need to put off the headset and put it back on to get into normal view. ) Turning Off the Monitor and unplugging its power cable and holding power button for 10seconds solves the problem Temporarily. Mar 11, 2025 · What should I do if my screen goes blank during calls? If your screen goes blank during calls, the first step is to clean the area around the proximity sensor. Jun 6, 2025 · Every computer problem is annoying, but having a pitch-black screen in front of you tops the list. Feb 20, 2022 · TVs are wonderful additions to your home — when they work correctly. But luckily, many of these issues are relatively simple to fix. New comments cannot be posted and votes cannot be cast. Even with the likes of Zoom stealing its shine over the years, Skype remains a key tool in helping people stay in touch. Oct 18, 2022 · When you try to print screen in Windows 11 but the screenshot turns out blank or completely black, here's how to fix the issue. Mar 9, 2023 · With WhatsApp, you can communicate with friends and families via text chats or calls. Before sending my laptop in for repair, I was wondering if anyone would have an idea of what the problem is. May 16, 2024 · Misconfigured power options: Many who wondered why my background is black how do I change it, were able to fix things by reverting the power options to default settings. It happens randomly. Jul 4, 2025 · Does your Windows 11 screen go black randomly without any prior notification? If so, check our solutions to fix this problem to avoid any interruption in your work. This puzzling phenomenon can be frustrating and disruptive, but fortunately, there are several troubleshooting tips that can help you identify and resolve the issue. Restart your phone if screen goes black when making calls Start the troubleshooting by Aug 7, 2024 · Why Does My iPhone Screen Go Black During Call? Several factors can affect your call experience on an iPhone. Also, as a workaround, you can try using the web skype, open a web browser (Chrome/Edge), and log in to Skype by going to web. The pixel refresh popup appears and say I can select "Yes" to continue the pixel refresh and turn the monitor off. Mar 28, 2022 · Screen is black when making calls on my phone When making Skype calls on my phone is my screen black, I don't see my own call or the other. Feb 9, 2022 · chucknsusand ~ Does your iPhone 7 still have its original battery? Also, what's the Maximum Capacity % here? Settings > Battery > Battery Health õ¿õ¬ Jan 25, 2024 · Why does my screen go dark during calls? If your screen goes dark during calls and stays dark after the call ends, try fixing it with these steps: Restart your phone Remove the screen protector and give it another try. Jun 26, 2017 · I own a Logitech c270. Nov 17, 2025 · From time to time, my screen freezes and my mouse stops working, but the keyboard sometimes still works, as does the laptop itself. I also recently connected my laptop to another moniter so I can work easier so I don’t know if that has anything to do with it. All permissions granted. Jul 9, 2024 · Does your Android phone screen go black during an active call? It can lead to discomfort. There are many issues that can come up, from TVs being too loud or too quiet, being too dim, all the way up to the dreaded ‘black screen of death’. So far I've been restarting my computer and such, to little to no effect. Dec 31, 2023 · If your computer screen or external display goes black when HDMI is plugged in, check your HDMI setup. Every time I plug or unplug the charger the screen will go black (essentially switches off) and then come back again. Then the message resume/restart (ingame). First, I thought that my laptop screen was broken down. Technician's Assistant: Is your Skype file saved to cloud storage services like Dropbox, Google Drive, or OneDrive? Nov 19, 2022 · Every now and then, whenever I'm on my computer, my screen will go black. Monitor Randomly goes Black Screen in Windows 10/11/7 (FIXED) Does your monitor randomly goes to a black screen while the power light is on? You’re not alone! Many users are reporting the same May 24, 2022 · This is why we spent time working on different LG TVs suffering from this issue to provide the most accurate information to help. When I click on Skipe in Allpications I get a screen that sais. To compete with other video conferencing applications, Skype has come up with a screen-sharing feature. Hardware Issues Begin by checking the gadget for signs of physical damage or moisture. Jun 15, 2023 · Are you experiencing the issue of your Lenovo laptop screen going black every few seconds before resuming after a mouse click or a key press? This article will show what causes the issue and how to fix it. Here are the top ways to fix the problem on your Android phone. However, some users reported that they encountered a Jul 4, 2025 · When your screen goes black while watching YouTube videos, you must look for ways to fix it instead of getting worried. It is popular among Windows users, especially gamers, for its convenience. Hopefully someone here can help me. Yesterday, I had a hard time turning it on at all. After I enter my username, it simply loads a black screen with Skype logo on the top as shown below. My other monitors will generally stay on, but occasionally two or all three will go black… Dec 25, 2020 · When I on my phone & you got to push 1 my screen is black & I can’t do that Also I am always on speaker phone why is this it never was.