Hardware models servicenow. However, these models are missing the model number.

Hardware models servicenow Such as if we h Sep 6, 2023 · Hi Experts, I would like to understand what should be the ideal way to get Useful Life updated in Models. You can do this by creating a ServiceNow query to filter the records based on the "Normalization Status" field with a value of "New". If each Model ID has a different life cycle or if the hardware versions represented by the Model IDs have different support or maintenance requirements, you may need to update the life cycle information The Configuration Management Database (CMDB) schema model is a series of connected tables that contain all the assets and business services controlled by a company and its configurations. To learn more about the cookies we use and how you can change your preferences, please read our Cookie Policy and visit our Cookie Preference Manager. You can create a new hardware model. Hardware assets are physical items that are stocked, for example servers, monitors, and keyboards. What are the differences between the two tables, and when are each tables used? Jun 22, 2023 · Hello Team , I have installed the Normalization Plugin And Execute the "HAM - Hardware Normalization" Scheduled job but still showing "New" Normalize status for few hardware Models and for few i can see the Normalized ,Manufacture Normalized status . And sometimes we may see that there are no models populated in the Apr 16, 2025 · Purpose: Normalizes hardware model data to improve consistency and reporting. I tried to add Macbook Pr Sep 26, 2024 · We just implemented HAM Pro in our environment and we are experiencing some interesting situations with the normalization service. Sources such as SCCM or ServiceNow Discovery, to name a few, might be building these items for your or utilizing models you create to aggregate on common attribute that might be the same for any CI/Asset the is that model. I seem to be having difficulties with Hardware Models when importing. This CIs are created automatically when an Asset is created manually via the linked Model Category. Even after enabling the Hardware Model Normalization plugin found that some of the required actions/modules are missing. ImpactAccelerate ROI and amplify your expertise. if this article helped you in any way then mark it helpful and bookmark it for future use. If old model hardware type records have not been deleted after migrating to the new model and running Cloud Discovery, you may see both old and new model records and relationships in the CMDB. (For most assets even though the model name and manufacturer might be the same, most assets have configuration differences indicated by the model number). Is there a way to tidy them? Jun 10, 2025 · Creation of hardware models is usually driven by CMDB logic within ServiceNow, not directly by Intune. Asset classes in the base system are Hardware, Software License, and Consumable. Currently the manufacturer name+model name is displayed as the display name. No models have the Normalization Status "Normalized" even if the models are present in the Normalized models list. Sep 3, 2024 · To create a hardware model in ServiceNow, follow these steps: Navigate to All > Product Catalog > Product Model > Hardware Models. I am reading through the documentation and having a difficult time understanding the exact process for de-duplicating Hardware Models (Unless I don't understand this correctly). ? Because we are not getting models numbers populated on most of them, but this is required for HAM model name normalization to work. Thanks in Advance! Jun 2, 2025 · Hi , In My instance both ServiceNow discovery and SCCM are enabled and causing duplicate models. Has someone done anything similar where multiple laptop/hardware models can link to a generic catalog item that the end user can request and May 22, 2023 · Update hardware life cycle information: Determine if the hardware life cycle information needs to be updated based on the Model IDs. Data from the models is compared against the data in the Hardware Model Normalization Content Service. Have you guys experienced duplicate Hardware Model issues, and if so how did you solve them? Apr 5, 2023 · 2. Jun 24, 2020 · I am running Discovery and SCCM integration. ServiceNow Nov 11, 2024 · We are in the process of migrating to HAM. ServiceNow discovery is consistent as it passes data to the same mechanism that either finds or created a model (based on company, model name, and model number). I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. We recently implement a basic asset mgmt process in our instance and I just discovered that the project team loaded the HW models in to th The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. I was under the impression that Hardware Normalization collects multiple Hardware Models that are similar and combines them into a single model. Ho Jul 27, 2023 · I am reading through the documentation and having a difficult time understanding the exact process for de-duplicating Hardware Models (Unless I don't understand this correctly). ? if yes can you please provide some examples. Question: How can I use these model groupings in ServiceNow? Dec 14, 2016 · Hi Vineet, I would take a look at the field normalization plugin in ServiceNow and then search through the community for others in the same situation with hardware and software assets. Use Servicenow hardware models to track equipment assets such as servers and racks. What is the purpose of creating a custom hardware model, when you can create a model on cmdb_hardware_product_model 2. Use hardware models to track equipment assets such as servers and racks. How I can opt out some of hardware models from current hardware content service? May 22, 2017 · We import hardware records and automatically create hardware assets from Dell's Advanced shipping notice. With the changes to the normalization and content service in HAM Pro it seems like you have to let discovery create them. PartnerGrow your business with promotions, news, and marketing tools Apr 11, 2022 · A normalized hardware model (Dell Inc. Initially, I had imported all of our Hardware Models consisting of Name, Category, Model Jan 16, 2025 · Hi Community, I am aware you can add a custom hardware model (and custom hardware product) in Hardware Asset Management. As we work on importing asset data from our previous system, the question has come up concerning the definition of Model Categories and getting configuration item records built in the right CMDB class. For eg: Currently the display name is Lenovo 21CD000034AU. Jul 10, 2023 · A standard laptop 1 could contain 5 different hardware models and the type of model that is issued depends on what is in stock or what is the latest model. Jul 26, 2016 · Is Discovery Tool supposed to create hardware models or "product models" when it discovers a new item that is not set up as a hardware model? Seems that both our bulk load processes and discovery processes create "product models" - and do not associate the model category and such when it runs and d We may need to select the model using the model field on different forms like hardware asset, consumable asset, configuration item etc. Leveraging end-of-life (EOL) and end-of-service (EOS) insights for hardware refresh planning cuts costs, reduces risks to critical business systems on aging assets, and enhances cost -efficiency through methodical purchasing. Field normalization Apr 30, 2025 · Does ServiceNow provide a method to load the end of life date for all hardware models? I thought Content Service might provide this information, but it only gives us information on newly discovered models. Use the app to obtain and make use of newer class models at a faster pace than with regular family releases. Asset Management Hardware Model Normalization enables you to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. This can be done manually or through another HW model import template. Refer Complete Servicenow Admin Playl Find the hardware model details and related list field descriptions. Now there Dec 16, 2024 · These updates occur weekly. Have you guys experienced duplicate Hardware Model issues, and if so how did you solve them? DeveloperBuild, test, and deploy applications DocumentationFind detailed information about ServiceNow products, apps, features, and releases. Apr 29, 2014 · Is there a way to record a hardware models end of service / end of life date? I can't see anything obvious under the hardware model record/form, I looked at Contracts but the dates for specific models are different so that would require a lot of differen Mar 10, 2023 · Hi All, Our client wants to use 1 single catalog created to request any hardware model required but we are proposing the OOB way to publish model to catalog and have a common workflow attached to all the catalog items. Dynamically manage hardware, automate workflows, and enhance flexibility. ServiceNow’s CMDB includes fields for model specifications, serial numbers, and purchase details, which helps in maintaining a consistent inventory. Hardware Asset Management highlights for the Zurich release The Expanded Model and Asset Classes application is the single source for all new, out-of-the-box, expanded model classes, asset classes, and model categories defined by ServiceNow. Some of them as below: Model normalization options on the Hardware Model form as Jun 23, 2023 · To process the product models in the "New" state for normalization, you can follow the steps beloIdentify the product models that are in the "New" state. Even after running the Hardware Normalization Scheduled Job, Asset Management Hardware Model Normalization enables you to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. This way whenever a new model is created, it is de-duplicated against already existing models. Mar 25, 2022 · Hi All, Had a quick question, using discovery can we populate the HW model number field in Hw models. Also, in case the customer Jan 14, 2025 · Hi Community, In Hardware Asset Management there are hardware model table [cmdb_hardware_product_model] and custom hardware asset model library [sn_hamp_custom_hw_product_model] tables. Check Hardware model lifecycle overview report pie chart 3. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Works with the ServiceNow Content Library to provide clean, standardized model names. After your Hardware Asset Refresh request is approved, the Hardware Asset Refresh flow takes you through sourcing and it triggers the Hardware Asset Refresh Line These updates occur weekly. g. We would like to show you a description here but the site won’t allow us. Feb 27, 2024 · My current solutions uses a script include that is called from a business rule that triggers on insert/update of the cmdb_hardware_product_model table. You can associate a model category to many models and a model to many model categories. The content updates are based on data from the hardware and consumable models, lifecycles, and custom hardware product models sent back to the Hardware Asset Management Content Service. on what basis the model details will get update in the alm_hardware table? Managing Hardware Models, Configuration Items, and Vendors Detailed management of hardware models and configuration items ensures that all asset types are correctly cataloged and monitored. However, these models are missing the model number. What is the best method A)Merge the models and assets into one, B)Stop this from happening Mar 19, 2025 · Hello All, I need your help on streamlining model management in ServiceNow. Feb 21, 2020 · We've been working to clean-up our cmdb_hardware_product_model table (eliminating duplicates and getting all the assets pointed to the correct models) when I discovered a large number of assets pointed to models in the cmdb_model table instead. So the Assets + CIs and the belonging manually created Hardware Model with all Asset nec The CMDB CI Class Models app is the single source for all new base-system CMDB CI class models defined by ServiceNow. . The lifecycle data o This article describes how Discovery probes and patterns update the model_id and manufacturer for network devices, and Linux and Windows servers. Hardware Asset Inventory Management A workflow-driven approach to hardware asset inventory management In the face of reduced budgets, less resources, and supply chain struggles, it’s critical for any business to make the most of the hardware they own or lease. Jan 8, 2021 · Hi, can you point out the main difference in the process or the impact of when hardware models are loaded in the parent Product Model instead of Hardware Model. Could you please help me with the solution on how to remediate existing duplicate models and how t Nov 14, 2016 · Hi, I am currently configuring the Asset Management and Configuration modules Service Now Geneva in preparation of the CMDB implementation. Jan 30, 2024 · We are purchasing new hardware devices and want to create the asset records using a hardware model which has lifecycle information available from the content library (we have purchased HAM Pro capability). It is best to match the discovered hardware model from CMDB so the CI and asset records are properly mapped. Audience Configuration Manager or Configuration Management team Asset Manager or Hardware Asset Manager ServiceNow Administrator or Discovery Administrator Problem Overview When hardware models are duplicated within the cmdb_hardware_product_model table, it becomes difficult to track and manage accurate counts and costs of a particular asset type. To begin tracking your hardware and consumable assets, create a hardware or consumable model. Jun 18, 2024 · Hello, We using the Service Graph Connector for Intune to populate technical information to our existing CIs. The issue with that is, this model category does not have a defined CI Class that maps to the asset class, so what happens is a CI is not created. The model_id and manufacturer are reference fields. What is Hardware Normalization? Asset visibility starts with data you can trust Jun 3, 2024 · Streamline IT asset management with ServiceNow's Hardware Asset Substitutes. Feb 13, 2025 · Hardware Asset Management offers a normalisation service to remove this burden. , storage, color, configuration), i am proposing to store any additional configuration under short description in Model table while Model name keeping the same. Dec 14, 2023 · Can we have partially normalized models in hardware model libraries table in ServiceNow? There is a model number 20P54UP#ABA in sn_hamp_hw_product_model table and the status is active. Looking at the 2 tables, there are many models that ap Oct 31, 2022 · We have 2 Hardware models - Macbook Pro 2022 and Macbook Pro 2021, but only Macbook Pro 2022 is published to hardware catalog, when a user requests for Macbook Pro 2022 and they are not available in stockroom, we are trying to see how we can source Macbook Pro 2021 instead. You can choose to replace all the old hardware assets with the same or different models of new hardware assets. Drill down the report, we can see that lifecycle phases which are not current and active are reported. Any data that is retrieved by the content service remains anonymous and secure, following ServiceNow privacy policies. It's helpful to hear from all the wonderful community members. Could someone with Perform these steps only if you're migrating to the new hardware type model and want to remove Old model records from the cmdb_ci_compute_template table. 1. Installation of the Asset Management (com. Lab: Hardware Model Normalization (U) Complete the hands-on lab using the instance provided and instructions available in the link below. Streamline day-to-day asset tasks with automation. Jun 12, 2024 · (b) Let your asset team create models manually upon receiving the shipment OR Is it a combination of both based on your scenario? In following your process, do you minimize creation of duplicate models? Thanks for your time reading this post and providing your comments. Product Success Playbook How to de-duplicate hardware models A step-by-step guide to analyze and remediate Model data Table of Contents Summary Goal of this Playbook Audience Problem Overview Executive Track and manage the end-to-end lifecycle of all your hardware assets, physical and consumable. Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functionality. When we are trying to Normalize - it says Partially Normalized as Model field is missing in the Model. The model category configuration determines if the ServiceNow platform creates an asset from a CI, and, if so, what class of asset. snc. Have you guys experienced duplicate Hardware Model issues, and if so how did you solve them? Asset Management Hardware Model Normalization enables you to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Now I am not sure which table I should use for importing it. some assets model and model category not updated. Use hardware models to track equipment assets such as servers and racks. I was under the impression that Hardware Normalization collects multiple Hardware Models that are similar. When fulfilling a REQ for a hardware item Jan 18, 2023 · I am having issues with many duplicates of the same Hardware Model being recorded in Service Now, and assets are sporadically spread over these models. PartnerGrow your business with promotions, news, and marketing tools Apr 7, 2021 · The features in ServiceNow Hardware Asset Management (HAM) helped us reduce asset management time for engineers and asset managers by 76%. Product Success Playbook Hardware Models Should Have Manufacturer and Model Number A step-by-step guide to analyze and remediate Unpopulated Manufacturer and Model Number Attributes in Hardware Models Mar 3, 2022 · As you mentioned product model (cmdb_model) is parent table for hardware, software a total of 7 model tables, In some places in the platform references to model are generally done to cmdb_model vs specific model tables to give flexibility for errors if someone loads in wrong place such as product_model vs hardware_model still data is accessible. how these fields will get update in the alm_hardware table, what is the link/relation between the am_hardware and asset model table. Can someone provide us with the pros and cons with both the approach? Than Oct 2, 2020 · My preference is to set to ignore and create hardware models separately from a HW import template. Sep 2, 2024 · In ServiceNow, the Hardware Models module allows you to manage and standardize details related to hardware and consumable models. They have a Asset category defined as Desktop which I was planning on mapping to a model category of Desktops in ServiceNow. I see the hardware model in the Content Library but do not see the same model in the Hardwar Jul 15, 2024 · Quick Start Guide - Normalization If you are starting your journey with ServiceNow’s Hardware Asset Management, this guide will provide a brief overview about Hardware Normalization and how to get started with it. Sep 7, 2018 · In this example, I select Asset->Model to create a report on Hardware Model and their associated asset Click on Greater than or Equal to 1 to update criteria for quantity of record on related table. Configure HAM step by step with real word scenario. The primary function of an Asset Management In ServiceNow, the behavior related to End of Life (EOL) or End of Support (EOS) for hardware models can be configured based on your organization's processes and requirements. Apr 21, 2020 · Hi community members, In the Hardware Models we are able to configure compatible and/or substitution models for a model. Discover how this powerful feature can transform your organization's approach to IT assets. Apr 14, 2023 · I am new to HAM. Since the Asset refresh uses the "Eligible for refresh" and "Useful life" field values, I want expert comments on the usage of this particular field - "Useful Life". Subscribe to our YouTube channel for expert ServiceNow insights Apr 14, 2023 · I have Opt-in to the Content Service for all hardware models, but I request few hardware models to be excluded from from the Content Service. But it is a good practice to keep models in Feb 26, 2024 · My current solutions uses a script include that is called from a business rule that triggers on insert/update of the cmdb_hardware_product_model table. Then, add lifecycle information to keep track of the lifecycle phase of your model. We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. LearningBuild skills with instructor-led and online training. One of my requirements is to exclude two hardware models from the Content Service after opt-in to the Content Service for all hardware models Can anyone guide me this process? Sep 8, 2023 · ‎ 09-08-2023 07:29 AM i have loaded HW asserts into alm_hardawre table. I have got a requirement to change the display name of hardware model created, so that in PO line item it should show a friendly name for that model. Yes different sources can discover the model of a device differently, particularly multiple 3rd party tools. Click New. asset_management) plugin is a prerequisite for this application. A life-cycle state is the combination life-cycle stage and life-cycle status of an asset or CI over the life cycle. When I try and create a model in the Hardware model table with the same model number, it shows be partially normal For the non-discoverable assets that need to be manually created, we have decided to create hardware models based on the model, manufacturer, and model number. This improves compliance with security policies for lost or stolen devices In this ServiceNow Tutorial, Technical Consultant Laurence Tindall gives a demo on how to create Hardware Model Lifecycles in ServiceNow. Jun 17, 2021 · In ServiceNow, Vendor Catalog Items can be related to Hardware and Consumable models, so you can easily view all Vendor Catalog Items, for a Single Hardware Model. Mar 2, 2017 · Hardware models are where information about the items in your environment would be contains such as Desktops or Server models. Our implementation partner insinuated that we shoul 1. Since many models exist with different specifications (e. Expected behaviour : only the current and active lifecycle phases to be displayed on the report. In this series we help you master the basics of ServiceNow Hardware Asset Management with our ITAM Practice Lead Abhishek Singh. This video provides a simple demonstration of how hardware models can be normalized using the ServiceNow Content Service, a central repository for hardware d Before adding a model