Outlook rules greyed out This can be problematic, especially after importing rules from a different client or Apr 17, 2024 · I have setup different outlook groups to receive notifications from our websites regarding orders, contacts, etc. 07 Searching on the version returns " It looks like you are using the new Outlook for Windows which is currently available for Office Insiders". com but the option is greyed out. . 630. Jun 25, 2025 · Describes an issue in which a user cannot add new rules in Microsoft Outlook or in OWA in an environment that uses Microsoft Exchange. When he attempted to open it, it flashed on the screen for a split second then disappeared. Oct 17, 2022 · Is it possible to manually run Web Rule when its Run button is greyed out? Today, after creating a very simple Rule, none of the Rules can be manually ran; all Run buttons are now greyed out. I'm disappointed that the "Run all Rules" option is not available. Mar 4, 2024 · Hi all, I'm using the new Outlook on Windows 10. If using specific keywords, verify they are formatted correctly. If it’s still greyed out, check that the add-in is enabled under Settings > Manage Add-ins or in Outlook desktop via File > Options > Add-ins. Use the down arrow to view and select the criteria you want to use. However, the absence of the "Run Rule Now" option in Outlook Nov 26, 2024 · It wasn't there when I created the rule and the 'run rule now' choice on the rule is greyed out. Rules based on message importance, sender, keywords, or folder location In the latest Outlook for Windows, most rules you configure are client-side, but with certain account types and configurations (like Exchange or Outlook 365), server-side rules are also available. If you've set up a rule to manage messages in your Outlook inbox and it doesn't seem to be working, there are a few ways to diagnose the issue. You can change the format to HTML or Rich Text by going to the Format Text tab in the Nov 3, 2023 · I have 4 quick steps created in the new outlook and available on the web version. I’m not sure what the root issue is, but as a workaround have the user make a rule from the Outlook Web App and see if it sticks in the web version. The part of manual execution. com), when I select any email in Inbox > Click on " " (3 dots) on top-right of the email > Select option Create rule > Select a folder and click on More options > It opens Rules window and when I scroll down, it shows only option Stop processing more rules, but not the the option of Run rule now. Mar 13, 2025 · The “Rules” option is grayed out in Outlook for users. I can select any other folder, but I can't select the single one I want. It’s extremely frustrating when these rules stop working, as that can mess up your inbox and other email folders. Find out which rules still work and when fixes are expected. In the Rules window, Name your rule. Jun 3, 2024 · I created a group for work to begin testing for a collaborative inbox. 2023. Select a Condition: Use this to select criteria for your rule. I'm still looking for a way to run the Apr 29, 2016 · A client had a problem with the Rules and Alerts dialog. I do not want anything automatically deleted and cannot locate those that were deleted. Manually applying rules works only for On My Computer rules. This article Aug 1, 2025 · Find out why Outlook Rules not working. Any help would be greatly appreciated. I can't use the sweep tool or create rules to filter my email. However, it does run fine when I choose "Run Rules Now" manually. As of early January, we have been unable to Move email into subfolders in any m365 Group mailbox. Jul 1, 2023 · By setting up Outlook rules, you can configure the app to handle your inbox efficiently. One of its standout features is the ability to create rules that automate the management of incoming and outgoing messages. Oct 1, 2023 · If Outlook 365 Rules are not working automatically but work when run manually, enable the rules and try other solutions in this article. When Outlook rules not working then it will happen due to exceed email size limit, use of client rules not supported server-side, corrupted send/recieve file settings file, Conflicts can cached mode or Dec 2, 2021 · Hello, I'm working with a user who has several buttons on the Outlook toolbar that are greyed out and don't work. Jan 27, 2025 · Hello, im using exchange 2019 on Premise and have always had problems with the rules in Outlook products and especially the mail flow rules in Exchange. My calendar items keep getting automatically deleted. QUESTION: How do I create a rule to be applied to all of my Outlook email accounts? Thanks. Double-check the rule conditions to ensure they match the existing ones. The sweep works when I set it up but Jan 13, 2020 · user just migrated to 365 was complaining about receiving copies of emails he sent to certain people in his inbox. How can I get rid of these "ghost rules"? Oct 14, 2024 · I manage my supervisor's inbox. I'm still looking for a way to run the Jul 30, 2025 · You might notice that the option to create a new rule for that specific account is greyed out, or you might even see a message indicating that rule support isn't available for the selected inbox. They're not all greyed out but several are including: Read Aloud, Send to OneNote, Share to Teams, Report Phish, Send Documents, and… Feb 18, 2025 · The “Rules” option is grayed out in Outlook for users. I don't do anything fancy with the rule as all it does is moving the message to another folder. Nov 26, 2024 · It wasn't there when I created the rule and the 'run rule now' choice on the rule is greyed out. Check that you still have Editor or Owner access, confirm the folder allows moves, and make sure your mailbox is not full. We have tried using the "New" Outlook as well as Outlook Web. Can someone advise where this is controlled from so that I can turn it on. Know the fixes for both Mac & Windows OS. However when i try to create rules for this group mail, it is greyed out. com web with the Edge browser (and of course using my outlook. Use the best possible method from the article. By leveraging Outlook Rules, users can reduce inbox clutter, prioritize important messages, and streamline their workflow. This will ensure that the rules are properly configured for the new interface and behavior. They appear in the settings. (See screenshot1). 99/m plan) and the Outlook desktop app on my personal account looks nothing like the version of the app I use at work. If that works, review the caching settings in the Outlook desktop app. I have created several rules to automatically move emails from specific senders into designated folders. 100 (Production). 727. 4. Why is Microsoft not looking at fixing this?! As another poster discovered, the clear flag option, when accessed from the main bar (horizontal across the top of your emails), rather than right-clicking on the email itself, it still works as usual - regardless of whether the email is a grouped thread or not. If I select few using right click +shift I can move but when I do ctrl+a the “move to” is greyed out. Afterwards, I noticed that all of her rules now have the run arrow greyed… Mar 8, 2023 · Microsoft Outlook rules allow you to automate many of your email management tasks. Restart Outlook after changes. 100 (Production) or outlook on the web, it appears I am no longer able to use "Rules" - the option to create a rule and then the manage rules button leads… Jan 8, 2014 · There are some rules that I want to remove but when I go to Tools-> Rules and Alerts (or File-> Manage Rules & Alerts in Outlook 2010 and Outlook 2013), these rules are grayed out and cannot be removed. So do follow any of them at your convenience. Then select a rule to delete. Jun 23, 2025 · We have received lots of queries such as Outlook rules not working automatically on the web, in shared mailbox, Outlook 2016, Microsoft 365, for external email or it not working manually. If you merge surpassing 30 rules in a rule folder, the result will be similar. is there another way to clear Feb 18, 2025 · The “Rules” option is grayed out in Outlook for users. 2. And they appear and are availible on the web version Thoughts?… Aug 21, 2025 · Outlook rules for delegated mailboxes stop working if permissions or server-side settings change. If the rules don’t save from OWA, it is likely a higher-level policy setting. These rules allow users to organize their inbox, filter spam, and prioritize important emails. This is OWA O365 Microsoft Outlook Version 1. The Sweep command is greyed out. Brad 0 yugoport Copper Contributor Jun 25, 2025 · Provides a workaround for a behavior in which an Inbox rule in Outlook on the web doesn't appear in the classic Outlook for Windows. 6 days ago · If the editor in Outlook is greyed out and spell check is not working, it could be due to a few reasons. -We create a message flow rule in the Admin Center -This rule is active and works. I now changed to the "new" outlook desktop app - and there is no way to add a rule anymore. But what if these Outlook rules stop working on your Windows computer? To help out, we have compiled a list of useful solutions that should get Outlook rules to work again. Notes: Clicking Apply All includes Mailing List Manager rules. Feb 18, 2025 · The “Rules” option is grayed out in Outlook for users. Click Info > Manage Rules and Alerts to open the Rules and Alerts window. Here are some steps you can take to troubleshoot the issue: Check if the email is in Plain Text format: If the email is set to Plain Text, the editor features, including spell check, may not be available. Why? Also, those rules… Jul 27, 2018 · When I try and add a sweep rule, there is only the delete buttonnot add or edit button. However, users often encounter a Jul 17, 2023 · Hello, When I try and create a rule using either the latest version of outlook 1. This was working using New Outlook and Web App previously. Sep 20, 2025 · Hi specifically on Outlook. But those 3 rules don't show it. This allows you to save time and automate actions that would otherwise require manual effort. To fix this, move the email back to Inbox or Junk and try again. There no strict policy assigned to the user. This post will explore ways to configure Outlook to automatically accept meeting requests, including the built-in Outlook feature, Inbox rules, VBA scripts, and Power Automate. Press the Delete button, and select the Yes option to Oct 23, 2025 · Here’s How to Troubleshoot Outlook Rules Not Working 🕔 8 minutes read When Outlook rules are not running automatically, they can leave your inbox disorganized and disrupt your workflow. Microsoft Outlook, one of the most widely used email clients globally, offers a powerful feature called Rules that can automate email management tasks. This issue is occurring on multiple m365 tenants, all GCC. Know different approaches and solve the issue immediately. Mar 13, 2024 · MacMister Tutorial to fix "Outlook for Mac rules are not supported for this account". How to Fix 1. First, check which version of Outlook you're using. 1. In the old version, I had set up all the rules under Client Rules (in Exchange). You would usually expect to see the play button next to the up arrow on the image below. To have to select each rule to run that rule now is a task I will leave to someone who has the time. Nov 5, 2024 · Outlook rules help streamline, manage, and efficiently organize emails. Apr 29, 2024 · The only answer I can offer at the moment is to return to the "old" Outlook until the "New" Outlook is up to speed. We’ve got you covered! This article explores various solutions to fix Outlook rules that do not work and explains the reasons behind the issue. Now you see the rules window, which will list any rules you have. I encountered this circumstance before like few months ago and here we go again. Sep 5, 2024 · Facing greyed-out options in Outlook? Discover common issues like Send/Receive, add-ins, and automatic replies, plus easy solutions to fix them. You can set and use rules in Outlook to help you organize your e-mail by specifying what to do with messages that meet certain criteria. User has a Business Standard license and is using the New version of Outlook. And this status has been remained for at least 3 days. For example: If selecting a folder, the "create rule" option would be greyed out: If selecting a message, the "create rule" should work: While since the Rules option seems to be missing in Outlook on the web, please follow kev's advice to have a check if the affected mailboxes have a custom OWA policy assigned and rule is disabled in the OWA Jun 4, 2025 · 3. You cannot use Outlook for Mac to manually apply server-based rules. Apr 17, 2024 · I have setup different outlook groups to receive notifications from our websites regarding orders, contacts, etc. Create a new Rule On the Outlook menu, select Settings. My account is personal account (Outlook. I've got several email accounts from the… Jul 2, 2025 · Microsoft Outlook Web App (OWA), the web-based client for accessing Exchange Server mailboxes, provides robust rule management capabilities for automating email organization and workflow. However, when the rules stop working, they can lead to inconvenience and disorganization in your mailbox. I use the search and category functions a lot, but I cannot assign rules using the Sweep command to search results. We’ll show you a few ways to fix your broken Outlook rules. In Outlook, click the "File" tab. com address allow me to sweep. Click the "Manage Rules & Alerts" button. We are also… Sep 20, 2025 · Hi specifically on Outlook. Oct 10, 2025 · Learn how to create a sweep rule in Outlook in our step-by-step guide. We just migrated from google to 365. Jan 19, 2025 · Hi all, When trying to create a rule to automatically move an email to a folder, the system doesn't allow me to select the folder I created. Oct 20, 2022 · I have multiple Exchange accounts in the same Outlook profile. I have a 365 subscription (the $6. Delete the rule you created for the 6th person and recreate this rule for them on Outlook web to see if it works or not. However, in the desktop version 3 of the quick steps are grayed out. At first, I thought it was related to this, but I don't think that Nov 29, 2023 · All of a sudden, the options shown are greyed out. Make Sure Outlook Rules Are Enabled Aug 12, 2023 · To resolve issues with Outlook rules not working, you may need to reset the Outlook SRS (Send and Receive Settings) file, which contains crucial account configurations. I have sweep rules that are supposed to keep the newest email from someone in the inbox and move older mails to another folder. Emails sent to my gmail address but moved to my outlook account all seem to have the sweep button greyed out. Outlook can be configured to accept meeting requests arbitrarily, or users can set up rules and conditions to determine which requests to accept. Delete the rules Click the File tab in Outlook. Some versions of Outlook have a limit on the number of recipients a rule can Switched over to "New" outlook (Client side) & noticed my rules arent working specifically there is no optoins for print in rules? I use web version for 99% of my email needs but there is no rule to auto print stuff, i setup on the app version of outlook on my computer to process rules to print certain emails automatically. Jun 25, 2025 · Explains that some rules may be disabled after you upgrade to Outlook 2010, Outlook 2007, or Outlook 2003 if the size of your rules exceeds the 32-KB limit. From here, you can create a rule by clicking "New Rule," edit an existing rule with Aug 30, 2024 · I moved to the New Outlook and have set the rules but I dont have the option to manually Run the Rules as I am missing the Play Button. I have ensured that the OWA policy is checked to allow Rules within Exchange. The result is that the rule is applied only to the the account in which I created the rule. I waited for more than 15 minutes. If an update is available, install it and restart Outlook. It Oct 25, 2015 · How to fix: After upgrading to Outlook 2010, the Rules and Alerts option on the File tab is grayed out and disabled. Select an action Jun 28, 2024 · When I log to Outlook web with my account and then select open another mailbox, after typed the Shared mailbox email I can't see the option of Rules or even create a Rule, it's greyed out. Includes several suggested workarounds to decrease the size of your rules. When I moved to the new Outlook, I first noticed that the rules to move to a different folder do… Jan 17, 2023 · I am trying to create rules on the outlook. Some of my colleagues have it, and others don't. Aug 8, 2023 · Here's the issue: After the most recent Office update, I noticed that the rules in Outlook have been disabled. In this guide, you'll learn how to fix Outlook rules not working on Windows 10/11. Dec 10, 2020 · rules button is not working in outlook application cannot create or manage any. … Mar 26, 2025 · In Outlook web (Outlook. I'm still looking for a way to run the How to Fix Outlook Shared Mailbox Rules not Running Automatically Exceeding the default rules quota size- 265 KB is the primary reason rules don’t work automatically on a shared mailbox. Jul 19, 2025 · In the fast-paced digital world, managing email efficiently is crucial for productivity and organization. I have over 100 rules that I use to organize my inbox and subfolders. Attaching the screenshot below. Feb 20, 2025 · The “Rules” option is grayed out in Outlook for users. Jan 4, 2024 · Rules created in the Classic Outlook might not be automatically converted to the new format, and they might not work as expected. Sep 18, 2025 · Run rule now is grayed out My rules in Outlook are grayed out again. Go to Manage Rules > Add New Rule, then set the conditions and actions. After reading this post, you can use any way to solve rules in Outlook not working issue. I’m trying to move about 80k emails from different senders back to inbox so i can create a new rule. Apr 30, 2022 · Outlook rules not working? Find out how to fix it when some of your rules are disabled or not running automatically. Aug 5, 2025 · This post provides 4 solutions for the issue that Outlook for Mac rules are not supported for this account. Aug 20, 2025 · One of my rules which I have configured in Outlook does not work automatically. Aug 29, 2016 · I've found that lately Microsoft 365 Group creation ignores the default org config mentioned above, so explicitly setting it, then waiting a half hour for replication to occur resolves it. Apr 7, 2025 · Using this Outlook rule, we can do like auto-forward iCloud Email to Gmail on iPhone. com e-mail address), the "run rule now" option does not appear while in "Rule Creation". I haven't found a setting that fixes the greyed out inbox rules, but I'll update when I do. May 18, 2025 · Microsoft Outlook is a powerful email client used by millions globally for personal and professional communication. Try Creating a New Rule Instead of Editing Instead of modifying an existing rule, create a new one with the updated sender address. Some reasons you can’t use your email rules are that they’re As the title suggests, my Outlook on the Web is missing the Play button on when viewing my rules. For more information,