How to uninstall cylanceprotect windows 10 Cylance Protect is a security software, and this code provides a convenient way to remove it without the hassle of a password prompt. Proof of concept 1) Uninstall Password Bypass (CVE-2024-35214) The path to the MSI uninstaller can be found by searching the Windows Registry for "CylanceOPTICS" which results in the following node containing uninstall information for the 64bit application: How to Remove and Decrypt Cylance Ransomware SecuredWindowsMac 314 subscribers Subscribe This PowerShell script is designed to automate the removal of Cylance security products (CylancePROTECT and CylanceOPTICS) from a Windows system. “This installation package could not be opened. Although I can run a command which seems to uninstall Cylance and remove it from Programs and Features, I am still able to find the Cylance app in Windows and launch it, I also noticed that the Cylance folder CylancePROTECT Install Guide - Free download as PDF File (. Uninstall from the Start menu Select Start > All apps and search for the app in the list shown. It runs and completes with a success message, but when I look at the output, this it what show. In this video, I will show you how to restore suspicious files quarantined by Windows Defender. A command line uninstall option you can use is: msiexec /x {2E64FC5C-9286-4A31-916B-0D8AE4B22954} View this “Best Answer” in the replies below » How to uninstall Dell protection and Cylance agent? Nov 26, 2022 · To disable CylancePROTECT, run the following commands: systemctl stop cylancesvc. I've been floating around these threads for the last month or so looking for solutions as my company is moving forward with Microsoft Endpoint Security and leaving Cylance. When you find the program Cylance PROTECT, click it, and then do one of the following: Windows Vista/7/8/10: Click Uninstall. keys(): Feb 25, 2025 · Review the existing Macro configuration in Script Control and migrate the same settings into Memory Protection Reviewing the macro feature is particularly important while upgrading from BlackBerry Protect Agent for Windows version 2. Find out how to remove the program in different ways and precautions to take. Does anyone know what the exact switch and syntax is to pass the token string? Afterward, uninstall the app through Windows Settings or Control Panel to remove the program from your PC. Aug 16, 2021 · Complete the following steps to uninstall Cylance Smart Antivirus on a Mac OS X and macOS system: Open Spotlight Search, and search for Uninstall CylancePROTECT. This is the command line I'm using: CylanceProtect_x64. After digging up some old notes to guide him through the setup, I thought Dec 6, 2016 · Been trying to install Cylance through a command line with msiexec but it apparently needs the token string pass to it. Issues arose when I found out A. service systemctl status cylancesvc. Aug 11, 2022 · Learn three ways to completely uninstall any program from your Windows computer PC, including any residual files. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package. Oct 16, 2025 · Remove the Aurora Protect Desktop agent from a device Prerequisites For the devices that you want to remove the Aurora Protect Desktop agent from, assign a device policy with no settings enabled. exe") { return 1 } else { return 0 } Remediation code: Start-Process -Wait -FilePath 'C:\Program Files\Cylance\Optics\CyOpticsUninstaller. When I check the asset screen, it shows updates available for that device. We would like to show you a description here but the site won’t allow us. Sep 27, 2022 · How to Manually Remove Cylance Optics/Protect Download PSexe from Sysinternals (PsExec – Windows Sysinternals | Microsoft Docs) Open PowerShell as Administrator and type the following commands: cd <location of PSexec. Jan 13, 2025 · Cylance Uninstall Script Overview This PowerShell script is designed to automate the removal of Cylance security products (CylancePROTECT and CylanceOPTICS) from a Windows system. *. It checks the current Cylance protection policy, uninstalls Cylance components, and performs cleanup tasks to ensure no remnants are left behind. exe' -ArgumentList ‘--use_cli -t v20’ -PassThru Ultamately what Cylance can be uninstalled, except there is a policy setting where you can require a password to uninstall. It runs as CySvc. Jan 13, 2025 · This PowerShell script is designed to automate the removal of Cylance security products (CylancePROTECT and CylanceOPTICS) from a Windows system. Also, our app versions are rather fragmented. This is considered the safest option with minimal risk. ” Event viewer doesn’t show any CylancePROTECT® Administrator Guide Product: CylancePROTECT® Global Headquarters Document: CylancePROTECT® Administrator Guide. 10 to remove Cylance Protect from my Windows 10 PC and had to use the Force Removal option but, Cylance Protect still shows up in my startup menu and as a process in T Aug 16, 2021 · Complete the following steps to uninstall Cylance Smart Antivirus on a Mac OS X and macOS system: Open Spotlight Search, and search for Uninstall CylancePROTECT. I am trying to test a package that will uninstall Cylance, then install CrowdStrike. Additionally, it provides instructions for removing remaining utilities through the command prompt and rebooting the server again. Developed during my cybersecurity internship, this tool offers three methods to ensure effective removal. 5. This 400 Irvine Spectrum Drive, Irvine, CA 92618 guide is a succinct resource for analysts, administrators, and customers who are reviewing or Professional Services Hotline evaluating the product. Not able to use any off our uninstall passwords to remove it. Note: If you remove a device in the Dashboard, but do not first uninstall the software, Cylance Smart Antivirus will prompt for an Installation Token on the device. +1-877-97DEFEND • +1-877-973-3336 Document Release Date: 2. cylance. In this guide, you’ll learn multiple easy ways to To uninstall you can do it locally using control panel or cmd prompt. There are numerous tutorials on how to uninstall Cylance from computers using Windows 10, but none explain how to do so from… It includes steps for downloading and executing the cleanup tool, adjusting Windows security settings if necessary, and verifying the system status post-reboot. msi /quiet /norestart /uninstall /X {2E64FC5C-9286-4A31-916B-0D8AE4B22954} UNINST_PASSWORD=<mypassword>. This helps protect against users from removing the software. If enabled, these features can prevent the Agent from successfully uninstalling. Dec 12, 2023 · In order to exploit this vulnerability, an attacker must have local admin rights. I need to create a command line because I need to uninstall cylance remotely. May 24, 2021 · I had cloned a couple of systems in AWS to another tenant. I've gotten close on a number of occasions, but seem to make a mistake that prevents it from working on all the machines we have. 6 days ago · To completely remove your Windows operating system and reinstall it, you can follow these steps: Create a Backup: Before proceeding, ensure that you back up any important files, as this process will erase all data on your system. environ. - CylanceRemoval/readme. IMPORTANT: Starting Sept 2022 you will notice UI changes to the desktop client. Dec 5, 2022 · Then I finally find this page: Remove the CylancePROTECT Desktop agent from a device I try running those with various tags, without tags, blah blah blah - nope, same errors telling me to contact support. Uninstall Programs Through Windows Settings Oct 22, 2025 · Uninstalling Focus/CylanceOPTICS Windows - Focus/OPTICS Uninstall Before Uninstalling Make sure all Agents you want to uninstall are using the Default policy prior to attempting to uninstall. Windows XP: Click Add or Remove Programs. Jan 16, 2024 · By selecting Confirm, you will have successfully removed the device from your account and reclaimed a license. 0 (Big Sur) operating system upgrade Cylance Smart Antivirus Please complete all fields. Publish & Edit Options About Dec 18, 2024 · Description The CylancePROTECT Agent is running in Offline Mode and not communicating with the Cylance Console Workaround The recommended workaround is to uninstall and re-install the agent on the impacted computer. The code is provided as-is and requires administrative privileges to run. Follow the instructions below to CylanceGATEWAY is available on Windows, macOS, iOS, and Android. 1 rev37 Mar 12, 2022 · Hi - I used Unistall Tool 3. exe There is no quarantine location that you can restore from if this is legitimate software. I have some systems which are in a Test Zone. 5 rev1, June 2020 Nov 27, 2018 · 10 blacklist. Then in Automate Desktop . Tools for management of CylancePROTECT for Windows - RFAInc/CylanceTools Nov 27, 2018 · 10 blacklist. Windows XP: Click the Remove or Change/Remove tab (to the right of the program). Any idea how to get This page provides a PowerShell code snippet that allows you to uninstall Cylance Protect from a Windows computer without needing an uninstall password. Some have versions so old I've been unable to Nov 15, 2025 · To completely uninstall Microsoft Defender on Windows 10, you need to follow these steps: Disable Microsoft Defender Antivirus: If you have a non-Microsoft antivirus installed, Microsoft Defender will automatically disable itself. If you remove the device from Cylance cloud console, it does not remove it from the client Product: CylanceOPTICS (used with CylancePROTECT) Global Headquarters Document: CylanceOPTICS Administrator Guide. This makes sure the devices are NOT using Prevent service shutdown from device or Application Control. This document provides installation and uninstallation instructions for CylancePROTECT on Windows and Mac operating systems. Remove the device Aug 26, 2022 · What documentation is available for CylancePROTECT, CylanceOPTICS, and other Cylance products? End user customers without access to myAccount can access documentation on CylancePROTECT, CylanceOPTICS, and other Cylance products here. Sep 21, 2022 · There are several ways to remove CylancePROTECT Smart Antivirus from a Windows computer but it is normally a two step process: Remove the license Uninstall the software At the end of this article we also explain how to forcibly uninstall Cylance. service To verify that CylancePROTECT is not running, We are having an issue where a users desktop disappeared from the dashboard and we noticed it is stuck in offline mode. 1. A progress bar shows you how long it will take to remove Cylance PROTECT. service systemctl is-enabled cylancesvc. exe, not CylanceProtect. md at main · t-d-knight/CylanceRemoval Jun 16, 2025 · This page details the currently recommended CylancePROTECT and OPTICS agent versions by OS Type. I think you have malware called CylanceProtect. Jul 6, 2018 · Hi Guys, Does anyone know how to uninstall Cylance without the password? We experienced and thanks to good backups, quickly recovered from a ransomware attack a while ago and after reviewing our endpoint protection solution, we decided on TrendMicro Office scan and deep security especially since it clearly shows how they deal with ransomware especially in event of an incident. append(i) 11 uninstallkey='SOFTWARE\\Microsoft\\Windows\\CurrentVersion\\Uninstall' 12 13 if 'PROGRAMFILES(X86)' in os. This is the solution that worked for us. let it reload, give it about 10-15 minutes. If you just enabled it, you will have to reload the DB agent. keys(): How do I uninstall Cylance? Once the device is back up, you should be able to stop the Cylance service manually and proceed with the uninstall. Please see KB 101237 for details. The device will remain unprotected until you provide the token. Uninstall in Settings Select Start > Settings > Apps > Installed apps . How to Force Uninstall A Program That Won't Uninstall in Windows 10 From time to time we want to uninstall a program any program, but what happens when your not able to uninstall a program? well Jul 6, 2018 · This was from our MSP. +1-877-97DEFEND • +1-877-973-3336 Document Release Date: v2. Uninstall Programs the Regular Way The easiest way to remove apps in Windows is through the built-in Settings app and Control Panel. Jun 8, 2021 · I don’t get to work with MDM or UEM applications much anymore due to my focus on Azure so I got pretty excited when an ex-colleague asked me if there was a way to use VMware AirWatch (also known as Workspace One) to remotely execute an uninstall command for an application because I had gone through the process before. CylanceProtect is enterprise anti-malware, and should only block malware. I have added the Zone into the Test Zone-Based Updating. pdf), Text File (. 1578 and earlier versions, to BlackBerry Protect Agent for Windows version 3. Here is what I have: Evaluation code: If (Test-Path -Path "C:\Program Files\Cylance\Optics\CyOpticsUninstaller. Alternatively, you can uninstall with a script via GPO or any other software managment utility (PDQ, Lansweeper, etc) To expand on this, you cannot uninstall from the cloud console. If you have multiple OS types in your Cylance tenant, pl Scripts to remove Cylance, a difficult to remove endpoint security software. Publish & Edit Options About Jun 29, 2022 · Remove the Cylance driver from C:\Windows\system32\drivers and C:\Windows\system32\drvstore Remove Cylance registry keys from HKLM\Software and HKLM\System\CurrentControlSet\services POV: We need to uninstall Cylance Optics and Protect on aprox 300 desktop machines on my organization (because we ended our contract with our soc), so I want to know if the cylance console have an option to do this remotely. (Be sure to backup your registry first before attempting…) An offline device that cannot access the console to make changes to the Self Protection Level or Prevent Service Shutdown settings Looking at the default "CylancePROTECT Uninstall" script, I can see it pulling in a global parameter for the UninstallPassword from a Plugin. com Click ASSETS from the menu on the left Oct 22, 2025 · Windows - Focus/OPTICS Uninstall Before Uninstalling Make sure all Agents you want to uninstall are using the Default policy prior to attempting to uninstall. Find the app you want to remove, select More > Uninstall. Cylance wanted an uninstall password… 6 days ago · Temporary files are a normal byproduct of Windows 10 and Windows 11 activity, but when they accumulate they can steal gigabytes, slow updates, and complicate troubleshooting — this guide walks through five built‑in methods to safely delete temporary files, explains when to use each, and The title says it all. An unofficial BlackBerry Cybersecurity (formerly Cylance) subreddit for general product and security discussion. STEP 1 – Remove the CylancePROTECT License Using the Management Console Log into https://protect. Is there a removal tool available for this product? Apr 22, 2025 · Learn possible methods to uninstall CylanceProtect without password. exe file that was given to our admin and we have been able to use that to uninstall Cylance and the Cylance Unified installed without issues. Have then tried a manual right-click on the Agent icon and did a check for updates - It just returns back that no update found. See the headings below for step-by-step instructions. Where did the program come from? Is this a personal or company device? Mar 15, 2022 · So I updated the install files and they show in my Cylance. I would ensure you have the Plugin downloaded from the solution center then make sure it is enabled in the plugin manager. the admins had not set a uninstall password B. exe. We needed to remove Cylance from them before getting them online so they didn't conflict with the install on the production servers. 400 Irvine Spectrum Drive, Irvine, CA 92618 This guide is a succinct resource for analysts, administrators, and customers who are reviewing or Professional Services Hotline evaluating the product. - t-d-knight/CylanceRemoval Common Issues - Duplicate Device On Windows 10 After Update Critical Issue Advisories Cylance Smart Antivirus support for the macOS 11. We had deleted the endpoint in our Cylance dashboard, so it wasn’t available to use Add/Remove Programs from the Windows control panel. Special thanks 4 days ago · Removing unwanted programs from your Windows 10 computer is one of the simplest ways to free up storage, improve performance, and keep your system running smoothly. I' am having an issue where I am not able to update the Cylance Agent. exe /s cmd. I am trying to get this to run in a worklet but I am not great at powershell. Follow the prompts. Press and hold (or right-click) on the app, then select Uninstall. Verify that Protection Settings > Prevent service shutdown HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2E64FC5C-9286-4A31-916B-0D8AE4B22954} If device control is enabled in the policy assigned to the endpoint or if it was ever enabled in a policy that was assigned to the endpoint in the past, we need to ensure we remove the Upper and Lower filters in the registry as well. The links below allow end-users to download and install the CylanceGATEWAY agent on the endpoint; however, administrators will need to configure their tenant and provision users to complete the enrollment process. txt) or read online for free. Issue now is I have a Uninstall_Cleanup_EPP_EDR_x64. Whether you’re cleaning up old software, removing a heavy application, or troubleshooting an issue, Windows 10 provides several built-in methods to uninstall programs safely. Explore the Arctic Wolf Help Documentation for guidance on Aurora Endpoint Security and other cybersecurity solutions. exe #Following Commands will stop and delete Cylance services: For Protect use “Protect” For Protect: We are soon moving away from CylancePROTECT and installing CrowdStrike on our corporate machines. service systemctl disable cylancesvc. exe> psexec. qcpmze tlwylik dgma hpiauhu dasv fvgxpd tmtvxb vfada hagf bllehue tedbnc cetb hlhe flebz yfiywj